Privacy Policy of ezi888

ezi888 operates the online betting and gaming platform accessible at https://ezi888.app (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data belonging to registered members and visitors of the Platform.

ezi888 is committed to handling your personal data responsibly, transparently, and in accordance with internationally recognized data protection principles. We recognize that members of our platform — primarily residents of Indonesia, including users in Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, and across the archipelago — entrust us with sensitive financial and identity information, and we treat that trust as a core obligation.

This policy applies to all personal data collected through the Platform, including data submitted during account registration, identity verification (KYC), deposit and withdrawal transactions, customer support interactions, and general platform usage. It applies to all device types — desktop browsers, mobile browsers, and any future ezi888 mobile application.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform and are incorporated by reference into this policy. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to both documents.

ezi888 collects only the personal data that is necessary for the specific purposes set out in this Privacy Policy. We collect data in two primary ways: information you provide to us directly, and information collected automatically when you use the Platform.

2.1 Data you provide directly:

• Registration data: Full legal name, date of birth, email address, mobile phone number registered in Indonesia, and preferred username.
• Identity verification (KYC) data: Government-issued ID (KTP or passport), selfie photograph, proof of address, and any additional documentation requested during enhanced due diligence.
• Payment data: Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) used for deposits and withdrawals. ezi888 does not store full card numbers; payment credentials are tokenized and handled by certified payment processors.
• Support communications: The content of any messages, emails, or live-chat conversations you submit to our customer support team.
• Responsible gaming preferences: Self-exclusion status, deposit limits, loss limits, and session time preferences set through your account settings.

2.2 Data collected automatically:

• Device and browser data: IP address, browser type and version, operating system, device model, screen resolution, and time zone setting.
• Usage data: Pages viewed, links clicked, games played, bet amounts and outcomes, session duration, login and logout timestamps, and navigation paths through the Platform.
• Cookie data: Session identifiers, preference cookies, and fraud-prevention tokens. See Section 6 for full details on our cookie practices.
• Geolocation data: Approximate country and city-level geolocation derived from your IP address, used solely for fraud prevention and access control. ezi888 does not collect GPS-level precise location data.

The table below summarizes each purpose for which ezi888 processes personal data, the categories of data involved, and the legal basis for that processing.

ezi888 relies on one or more of the following legal bases for each processing activity described in this Privacy Policy:

• Contract performance: Processing is necessary to fulfill the contractual obligations we have undertaken toward you as a registered member — including enabling you to place bets, receive winnings, and access all Platform features.
• Legal obligation: Processing is required to comply with applicable legal requirements, including KYC and AML obligations applicable to internationally licensed gaming operators.
• Legitimate interests: Processing serves ezi888's legitimate business interests — such as fraud prevention, platform security, and service improvement — provided those interests are not overridden by your fundamental privacy rights.
• Consent: Where processing is based on your consent (e.g., receipt of promotional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact [email protected] or update your notification preferences in your account settings.

ezi888 does not sell, rent, or trade your personal data. We share your data only with the categories of third parties listed below, strictly on a need-to-know basis and solely for the purposes described in this policy.

• Payment processors: Indonesian bank transfer facilitators and e-wallet providers (including those operating the OVO, DANA, GoPay, ShopeePay, and LinkAja networks) receive the minimum payment data necessary to process your deposit or withdrawal transactions.
• Identity verification providers: Certified KYC and AML service providers receive the identity documents and biometric data you submit during the verification process. These providers are contractually bound to handle your data solely for verification purposes.
• Game studio providers: Third-party game studios — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft — may receive a pseudonymized player identifier and bet history relevant to games operated by that studio, for the purpose of game outcome verification and technical support.
• Fraud and security partners: Specialist fraud-prevention and cybersecurity vendors may receive device fingerprint data and behavioral signals for the purpose of detecting and preventing unauthorized access, bonus abuse, and money laundering.
• Legal and regulatory authorities: ezi888 will disclose personal data to law enforcement, regulatory bodies, or other government authorities when required to do so by applicable law or when we reasonably believe disclosure is necessary to prevent imminent harm.
• Professional advisors: Legal counsel, auditors, and compliance consultants engaged by ezi888 may access personal data on a strictly confidential basis to the extent necessary to provide their professional services.

ezi888 uses cookies and similar browser-based storage technologies on the Platform. A cookie is a small text file placed on your device by a web server when you visit a site. Cookies allow the Platform to recognize your browser across a session and, where you choose to remain logged in, across multiple sessions.

6.1 Types of cookies we use:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They manage your login session, maintain your wallet balance display, and enable secure navigation between pages. The Platform cannot operate without these cookies; they cannot be disabled.
• Fraud-prevention cookies: These cookies assign a pseudonymous device identifier that allows our security systems to detect suspicious login patterns, bot activity, and account takeover attempts. They do not track browsing activity outside of ezi888.
• Performance cookies: Aggregated, anonymized cookies that help us understand which pages and features members use most frequently, enabling us to optimize the Platform experience. Individual users cannot be identified from performance cookie data.
• Preference cookies: These cookies remember your Platform preferences — such as your preferred display language and notification settings — so you do not need to reset them on each visit.

6.2 What we do NOT use:

• Third-party advertising or retargeting cookies.
• Cross-site tracking pixels from social media platforms (Facebook Pixel, Twitter Pixel, TikTok Pixel, or similar).
• Cookies that build behavioral profiles for sale or sharing with data brokers.

6.3 Managing cookies: You can configure your browser to refuse or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to the Platform and using core services. Instructions for managing cookies are available in your browser's help documentation.

ezi888 retains personal data for as long as is necessary to fulfill the purposes described in this policy, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following retention periods apply:

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymized. Anonymized, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and business intelligence purposes.

ezi888 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, disclosure, or destruction. Our security program includes:

• Encryption in transit: All data exchanged between your device and ezi888's infrastructure is encrypted using TLS 1.2 or higher (256-bit SSL), providing end-to-end protection for every request.
• Encryption at rest: Sensitive personal data — including KYC documents, payment credentials, and identity records — is stored using AES-256 encryption at rest on access-controlled servers.
• Access controls: Access to member data is governed by strict role-based access control (RBAC) policies. Only personnel with a verified, auditable need are granted access, and all access is logged.
• Penetration testing: ezi888's platform undergoes regular third-party security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Incident response: ezi888 maintains a documented data breach response plan. In the event of a confirmed breach affecting member personal data, affected members will be notified promptly in accordance with applicable notification requirements.
• Staff training: All ezi888 personnel who handle personal data are required to complete regular data privacy and information security training.

As a member of the ezi888 platform, you have the following rights with respect to your personal data. To exercise any of these rights, submit a written request to [email protected] from the email address registered to your account. ezi888 will acknowledge your request within 24 hours and provide a substantive response within 5 business days.

• Right of access: You have the right to request a copy of the personal data that ezi888 holds about you, along with information about how that data is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For registered account details, many fields can be updated directly through your account settings.
• Right to erasure ("right to be forgotten"): You may request that ezi888 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that certain data must be retained to comply with legal obligations (see Section 7) and cannot be deleted on request.
• Right to restriction of processing: You may request that we restrict the processing of your data in specific circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you may request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to withdrawal.
• Right to object: You may object to processing based on legitimate interests at any time. ezi888 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for the establishment, exercise, or defense of legal claims.

The ezi888 Platform is an adults-only (21+) service. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21. Age verification is a mandatory step in the registration and KYC process, and all accounts are checked against date-of-birth declarations and supporting identity documents.

If ezi888 becomes aware or has reasonable grounds to suspect that a registered account belongs to a person under 21 years of age, the account will be suspended immediately, all associated data will be handled in accordance with our minor protection policy, and the matter will be escalated to our compliance team.

The ezi888 Platform integrates services from a number of carefully selected third-party providers to deliver the full range of features available to members. These third parties process data only as data processors acting on ezi888's documented instructions, and all are contractually bound to maintain data confidentiality and implement appropriate security measures.

Key third-party service categories include:

• Game content providers: Studios such as Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Microgaming, and Pocket Games Soft provide game engines and live streaming infrastructure. These studios receive only the pseudonymized data strictly necessary to operate their games within the ezi888 environment.
• Payment technology providers: Third-party payment gateways that facilitate IDR bank transfers and e-wallet transactions. All payment data is handled in accordance with applicable payment security standards.
• KYC and AML platforms: Certified identity verification and sanctions-screening services that process the identity documents you submit during account verification.
• Cloud infrastructure: ezi888's platform is hosted on enterprise-grade cloud infrastructure with built-in redundancy, DDoS protection, and data residency controls.

ezi888 is not responsible for the privacy practices of any website or service that is not operated by ezi888. The Platform does not contain any links to third-party websites for general browsing purposes; all links on the Platform point to ezi888-operated pages only.

ezi888 operates as an internationally licensed platform, and some of our third-party service providers — including game studios, cloud infrastructure providers, and KYC platforms — may process data in jurisdictions outside Indonesia. Where personal data is transferred internationally, ezi888 ensures that appropriate safeguards are in place to maintain a level of data protection equivalent to that described in this Privacy Policy.

Safeguards for international transfers may include:

• Contractual data processing agreements incorporating internationally recognized standard contractual clauses.
• Transfer to jurisdictions recognized as providing an adequate level of data protection by relevant international standards bodies.
• Technical measures such as pseudonymization and encryption to minimize the risk associated with cross-border data flows.

If you would like further information about the international transfer mechanisms applicable to your personal data, please contact our privacy team at [email protected].

ezi888 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or improvements to our services. When material changes are made, we will notify members via a prominent notice on the Platform and, where practicable, via the email address registered to your account at least 7 days before the changes take effect.

The "Last Updated" date displayed at the top of this page reflects the date of the most recent revision. Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must cease using the Platform and may request account closure as described in our Terms & Conditions.

We recommend bookmarking this page and reviewing it periodically. Previous versions of this Privacy Policy are available upon written request to [email protected].

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ezi888 handles your personal data, please reach out to our support and privacy team using the details below. We are available around the clock, every day of the year, including all Indonesian national holidays.

When submitting a privacy-related request, please include your registered username or account email address so that we can verify your identity before processing the request. ezi888 will never ask for your password via email or live chat.